Occupation Description

Organises and controls the operations of hotels or motels in providing guest accommodation, meals and other services.

Skill Level: -
The entry requirement for this occupation is an AQF Diploma or higher qualification or at least 3 years relevant experience. In some instances relevant experience is required in addition to the formal qualification. Registration or licensing may be required.

Tasks Include: -

• oversees reservation, reception, room service and housekeeping activities
• plans and supervises entertainment activities
• supervises security arrangements, and garden and property maintenance
• plans and supervises bar, restaurant, function and conference activities
• observes liquor, gaming and other laws and regulations
• assesses and reviews customer satisfaction and preferences
• oversees accounting and purchasing activities
• ensures compliance with occupational health and safety regulations
• may provide guests with local tourism information, arrange tours and transportation
• may manage the entire range of services provided by the establishment or may manage a specialised service area

Specialisations: -
Accommodation Manager
Functions Manager
Resort Manager