Occupation Description

Skill Level: -
The entry requirement for this occupation is a bachelor degree or higher qualification or at least 5 years relevant experience. In some instances relevant experience is required in addition to the formal qualification.

Tasks Include: -

• assists and encourages the development of objectives, strategies and plans aimed at achieving customer satisfaction and the efficient use of an organisation's resources
• discusses business and organisational shortcomings with clients
• analyses and evaluate current systems and structures
• discusses current systems with staff and observes at all levels or organisation
• directs clients towards more efficient organisation and develops solutions to organisational problems
• plans the implementation of solutions
• educates staff regarding changes and trains them to work with new systems
• evaluates the change process and informs clients on progress in addressing project objectives
• liaises with client on an ongoing basis, to maintain and develop the business relationship, ensure satisfaction with services provided, an identify opportunities for further consulting work
• may assist with implementation of action endorsed by organisation's management, and periodically review impact of changes arising